Customer service

Whatever you’re buying from us, we want to make it as easy as possible at every step of the process.

If you have any questions, we’ve compiled a list of those most frequently asked, divided into handy sections, below.

Whether you’ve got a question about ordering and delivery or need to know something super specific from our policies, this page should help you out.

If you still can’t find what you need, give us a call and one of our friendly advisors will be happy to help.

Delivery & Collection

As Europe’s largest floor covering retailer, we can keep our delivery charges low, so there’s no need to worry about getting your brand new purchase home. Let us do the work for you. Our trained delivery drivers know how to handle your new purchase whether it’s a carpet, vinyl flooring or a brand new divan bed and they’ll make sure it gets to you on time and in perfect condition, whilst keeping you updated along the way!

We offer different delivery options, depending on the product you’ve purchased.

The delivery charge is made to cover the whole cost of delivery to your home.

Collect from our stores for free. Delivery is not charged if you’re going to collect (or take away) the goods.

To find out more about our delivery and collection services, please click here.

Returns & Refunds

Click here to find out more about your cancellation rights and our returns and refunds policy.

My Account

Where can I log in to my account?

You can click the account button at the top of the page or you can click this link.

I've forgotten my password

Click here to reset your password.

Book an in-store consultation

You can also book an in-store appointment to speak to one of our flooring experts by clicking here.

Still need help? Here's how you can contact us

Submit a query

Require more information regarding your query? To submit a query simply complete our short form by clicking the link above. You can also call or write to us and our helpful team of advisors will be able to guide you.